Refunds & cancellations
Updated 23 October 2026
Need help with a plugin purchase? You can request a refund within 14 days of purchase. Email support@methaneco.in, or use Paddle’s buyer support for an order processed by Paddle.
Send a request
Include the email address used at checkout, the product name, your order or transaction reference and a brief explanation of the problem. For a duplicate charge, include both references if available. This helps us find the order and respond. Do not send full card details, passwords, private download links or your plugin license key.
We review requests with the payment provider under the applicable purchase terms and law. Sending a request does not itself approve it. Paddle’s refund policy and buyer terms govern orders where Paddle is the seller of record. If a receipt names another seller, follow the seller’s order-support process and contact us for product help.
Download, delivery and cancellation problems
Contact us if an order is missing, you received the wrong product, a download fails, a purchase was duplicated or the software does not work as described. Tell us your operating system and DAW when relevant. You can try available trial versions and check the release requirements before purchasing.
These are digital downloads rather than physical shipments. If you want to cancel before delivery, contact support promptly with your order reference. Any required information and consent about immediate digital delivery or cancellation rights should be presented at checkout. This page does not assume that downloading a file removes your rights.
When a refund is approved
For a Paddle purchase, Paddle handles the payment reversal to the same payment method used for the original order. Processing time depends on the payment provider and your bank; support can help trace an approved refund. Keep the Paddle receipt and transaction reference sent for your purchase.
A refunded order may lose access to new downloads, future license issuance and purchase support associated with that order. An offline license certificate already issued cannot be remotely revoked. These service changes do not remove rights already granted under the software’s open-source license.
Your legal rights remain
The 14-day request window does not limit mandatory consumer rights. If applicable law gives you additional remedies, a longer period or cancellation rights, those remain available. Contact support about a defective or incorrectly described product even if more than 14 days have passed.
Nothing here replaces statutory protections, the payment provider’s applicable buyer terms or the open-source license included with the software. The terms and conditions and privacy policy explain site use and how we handle the information you send.